Job Description

We are seeking a dynamic and experienced Hotel Manager to oversee the daily operations of our prestigious hotel. The ideal candidate will have a passion for hospitality, a strong business acumen, and exceptional leadership skills. As the Hotel Manager, you will be responsible for ensuring the highest level of guest satisfaction, managing staff, and optimizing hotel performance.

Responsibilities:

1. Operational Management:
   • Oversee and coordinate all aspects of daily hotel operations.
   • Ensure smooth and efficient check-in/check-out processes.
   • Maintain high standards of cleanliness and maintenance throughout the hotel.
2. Guest Services:
   • Foster a customer-centric culture, ensuring exceptional guest experiences.
   • Handle guest feedback and resolve issues promptly to maintain positive reviews.
   • Implement and uphold quality standards for service and amenities.
3. Staff Management:
   • Recruit, train, and supervise hotel staff, ensuring a high level of professionalism.
   • Schedule and manage staff to meet operational requirements.
   • Foster a positive and collaborative work environment.
4. Financial Management:
   • Develop and manage the hotel budget, ensuring profitability.
   • Implement cost-control measures without compromising service quality.
   • Analyze financial reports and implement strategies to achieve revenue goals.
5. Sales and Marketing:
   • Collaborate with the sales and marketing team to promote the hotel and attract guests.
   • Develop and implement strategies to increase occupancy rates and revenue.
   • Stay informed about industry trends and competitors to make informed decisions.
6. Compliance and Safety:
   • Ensure compliance with all relevant regulations and hotel policies.
   • Implement and oversee safety and security protocols.
   • Address and resolve any issues related to legal or regulatory compliance.

Qualifications:

• Proven experience as a Hotel Manager or relevant role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of hotel management software and financial management.
• Bachelor’s degree in Hotel Management, Business Administration, or related field.

Additional Requirements:

• Availability to work flexible hours, including weekends and holidays.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• A commitment to delivering exceptional customer service.